Delivery Costs & Returns

This item is dispatched by jrny.

Delivery

UK standard delivery is £3.50.

Orders are dispatched with 1-2 working days and delivered within 2-5 working days thereafter.

Returns

When you receive your item, you must check it as soon as possible following receipt and always before use. Please ensure that a returns authorisation number is obtained before attempting to return any items.

You have 14 days to return your order under BOXD’s 14-day return period policy, which starts on the day after you received the item. All items must be returned unused and in the original packaging as they were in when received by you. Please ensure that when you receive an item that you take reasonable care of it when trying it/inspecting it e.g. please ensure that any security seals or tags are still intact.

All returned products are checked by BOXD. If you are entitled to a refund then Jamii will refund the price of your item. Returns are usually processed within 7 working days of receipt of a cancelled order, and at the latest within 30 days of receipt. Jamii will refund the original credit/debit card/PayPal account used to purchase the item.

Return of replacement goods

If an item you ordered was found to be faulty and we replaced it, you have the right to cancel your order in respect of the replacement product within 7 working days starting on the day after you received the replacement item and receive a refund.

Cost of returning items

Please note that BOXD and Jamii can only refund the postage costs for returning an item where: BOXD sent you the wrong item, or the item is damaged or faulty; or where you are returning a substitute or replacement item which you do not want to keep. BOXD and Jamii will not refund postage for items found to be in good working order. Costs of posting the item back to you will depend on the item and will be communicated to you after the testing process has been completed.

Wrong item received

To receive a refund or a replacement, you must return the item in the same condition you received it and within 14 days from the day on which you received the item.

Damaged or faulty items

If you believe that the item is faulty, please contact us at hello@lovejamii.com. You will need to tell us exactly what the fault is and as soon as possible after discovering the fault and we will advise what to do next.

Item not received

To receive a refund or a replacement for an item that has not been received, you must inform us that you have not received your item within 21 days from the day on which you received an email confirming that the item has been dispatched.

Registered address: BOXD Ltd, PO Box 76100, London, SE6 9QX