Delivery Costs & Returns

This item is dispatched by Ivy Nat.

Delivery

UK standard delivery is £3.70. Orders are processed within 24 hours and should be with you within 2-3 working days.

Shipping to Europe is £14.99. Orders are usually delivered within 6-7 working days.

Shipping to the USA is £18-£32 depending on weight. Orders are usually delivered within 6-7 working days.

Please note that Jamii and Ivy Nat are not responsible for any import taxes or custom duties that may apply for overseas orders.

Returns

All ingredients supplied by Ivy Nat Ltd are of the finest quality. If you’re disappointed by your order, contact us.

Note that seasonal temperatures can change the smell, texture and colour of natural products. Color or scent variations do not warrant a return or exchange as natural ingredients do vary from lot to lot and thus a finished product can have slight variations.

If any of your items arrive damaged, they may be replaced and you may be asked to return the damaged items. You will be refunded for any reasonable return postage costs; proof of posting costs will be required.

Where items are damaged in transit you may be asked to provide information. If any of your items arrive damaged please retain the items and packaging and contact us as soon as possible. Damages must be reported to us within two working days of receipt.

As long as your product is unopened you can return your item within 14 days, beginning with the day after the day on which the item is delivered.