Description

All ticket sales will be donated to Carib Eats, a Hackney-based charity delivering hot Caribbean food to vulnerable members of the community.

This webinar originally took place in November 2023, hosted by strategic operations expert Rohan Inneh in collaboration with Jamii.

In this 60-minute workshop, we dive into practical strategies to optimise e-commerce operations for entrepreneurs who are managing their businesses as side hustles. The focus is on efficiency, time management, and maximising resources.

This workshop aims to empower side-hustle entrepreneurs with practical insights and tools to enhance their e-commerce operations, acknowledging the unique challenges they face. By the end, participants should feel equipped with strategies to optimise their processes, saving time and energy while delivering great customer experiences.

Introduction (10 mins)

• Brief overview of the importance of streamlined e-commerce operations.
• Understanding the unique challenges faced by side hustlers.
• The formula for operations (VC/4P)
• Scaling vs growth

Understanding Your Workflow (10 mins)

• Self-assessment: Identifying key operational tasks and pain points.
• Mapping the workflow from order placement to fulfilment.

Time Management Strategies (10 mins)

• Prioritisation techniques for one-person operations.
• Tips for balancing a side hustle with limited time.

Optimising Order Fulfilment (15 mins)

• Organisation and inventory management for small spaces.
• Implementing efficient packing and shipping processes.

Leveraging Technology (10 mins)

• Introduction to time-saving e-commerce tools and platforms.
• Integrating automation for routine tasks.

Customer Service (5 mins)

• Strategies for providing top-notch customer service with limited resources.
• Building customer loyalty on a personal level.

Q&A and Discussion (5 mins)

• Open floor for questions and shared experiences.

About Rohan Inneh

Rohan is the founder and CEO of T.R.I Consulting, a growth operations consultancy that supports D2C brands to optimise their operations for scale/growth. He’s worked with large corporates at enterprise levels as well as 6&7 figure scale-up D2C brands.

What’s included:

• access to the webinar (accessible from the order confirmation page)