Delivery Costs & Returns

This item is dispatched by Philly & Friends.

Delivery

UK standard delivery is £1.83. Orders usually take 2-5 working days to be delivered.

Delivery to Europe and the rest of the world is £7.50 and takes up to 7 working days.

Returns

You can return products within 14 calendar days after the date your product was shipped. If 14 days have gone by since your purchase was shipped, unfortunately we can’t offer you a refund or exchange.

Personalised Products:

Due to the nature of personalised products, exchanges and refunds are not available unless it is a fault on the part of Philly & Friends.

Please email us to obtain more information on how to return the product.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted:

• Any item not in its original condition, is damaged or missing parts for reasons not due to seller error.

• Any item that is returned more than 14 days after delivery

Refunds:

Once your return is received and inspected, we will send you an email to notify you that your returned item has been received. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

If you have any queries regarding your refund, please contact us.

Sale and discounted items:

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.