Terms & Conditions


Thank you for visiting our site which is owned and operated by Jamii Limited (collectively, “we”, “us”, or “our”). Please read these Terms and Conditions (“Terms and Conditions”) carefully before using the services of this site (the “site”). These terms and conditions, together with the documents referred to on it, set forth the legally binding terms and conditions for your use of this site (the “site”) and the related services, features, content, apps, widgets offered or any purchases you make via the site. Further details regarding Jamii can be found on our website https://lovejamii.com (our site).

These terms and conditions apply to all users of the site, including, without limitation, users who are contributors of content, information and other materials or services on the site. Your access and use of the site will be subject to the version of the terms and conditions posted on the site at the time of use.

At our sole discretion, we may change, add, or delete portions of these terms of use at any time on a going-forward basis. It is your responsibility to check these terms of use for changes prior to use of the site, and in any event your continued use of the site following the posting of changes to these terms of use constitutes your acceptance of any changes. We will notify you of any such material changes by posting notice of the changes on the site and/or in our sole discretion by email. If you are a Jamii cardholder, you will be subject to the terms and conditions in force at the time that you ordered a Jamii card from us, unless any change to these terms and conditions is required to be made by law or governmental authority.

Law and jurisdiction

This agreement shall be interpreted in accordance with the English law and subject to the non-exclusive jurisdiction of the English Courts.

Entire agreement

These terms and conditions and any document expressly referred to in them constitute the whole agreement between us and supersede all previous discussions, correspondence, negotiations, previous arrangement, understanding or agreement between us relating to the subject matter of these terms and conditions. We each acknowledge that, in entering into these terms and conditions, neither of us relies on, or will have any remedies in respect of, any representation or warranty (whether made innocently or negligently) that is not set out in these terms and conditions or the documents referred to in them. Nothing in this clause limits or excludes any liability for fraud.

lovejamii.com – website terms and conditions

  1. These terms
    1. What these terms cover. These are the terms and conditions on which products ordered by you through our website (“Jamii Products”) will be supplied to you. These terms apply to all contracts for Jamii Products to the exclusion of any other terms, including terms which are implied by law, trade custom, practice or course of dealing.
    2. Why you should read them. Please read these terms carefully before you submit your order for any Jamii Products. These terms tell you who we are, who your contract is with, how your orders will be provided to you, how the contract may be changed or ended, what to do if there is a problem and other important information. If you do not understand anything in these terms please contact us to discuss. There are also terms relating to your use of www.lovejamii.com (the “Website”) which you shall be deemed to accept by continuing to use the Website. 
  2. Information about us and how to contact us
    1. Who we are. We are Jamii Limited, a company registered in England and Wales with company number 10267566 and with our registered address at The Exchange At The Collective Old Oak, Old Oak Lane, London, England, NW10 6FF.
    2. How to contact us. You can contact us by writing to us at [email protected].
    3. How we may contact you. If we have to contact you we will do so by telephone or by writing to you at the email address you provided us with in your order.
    4. “Writing” includes emails. When we use the words “writing” or “written” in these terms, this includes emails.
  3. Your contract
    1. How your order will be accepted. Please follow the onscreen prompts to place an order. Any order for Jamii Products placed by you constitutes an offer by you to purchase those Jamii Products in accordance with these terms. Acceptance of your order will take place when we email you to confirm that it has been accepted. Upon the communication of an order acceptance a contract will have been formed.
    2. Your contract is with the Fulfilment Partner. Your contract for Jamii Products is not with us but is with the fulfilment partner noted on each Jamii Product listing (the “Fulfilment Partner”) on the Website. Upon acceptance of your order in accordance with clause 3.1 above, a contract to supply the Jamii Products you have ordered will come into existence between you and the Fulfilment Partner(s) on the terms set out in your order, subject to these terms and any additional terms and conditions as may be agreed or specified in the relevant product listing on the Website. 
    3. Multiple contracts may be formed in a single order. As you may order multiple Jamii Products from different Fulfilment Partners within a single order on the Website, a separate contract with each Fulfilment Partner shall be deemed to be formed in respect of all of the Jamii Products that are supplied by each Fulfilment Partner. For instance, if you order Jamii Products A, B and C (supplied by Fulfilment Partner X) at the same time as Jamii Products D and E (supplied by Fulfilment Partner Z), two contracts will be formed: one with Fulfilment Partner X to supply A, B and C and one with Fulfilment Partner Z to supply D and E.
    4. We act as the agent of the Fulfilment Partner. We act as an agent of the Fulfilment Partners and certain administrative functions have been delegated to us by the Fulfilment Partners which we carry out on their behalf, including but not limited to sending order confirmations, payment processing and the marketing of Jamii Products. While we operate the Website that connects users with Fulfilment Partners (except where the contrary is expressly indicated in respect of a Jamii Product in which case we shall also be deemed to be a Fulfilment Partner), we do not own, create, sell, resell, provide, control, manage, offer or supply any Jamii Products to users ourselves. The Fulfilment Partners alone are responsible for their listings on the Website and for providing the products and these have not been verified or approved by us. We therefore do not guarantee or underwrite the truth, accuracy, legality, safety or suitability of any of the products provided by Fulfilment Partners. We may, however, from time to time check the listings created by a Fulfilment Partner and amend them if we identify an obvious mistake or anything that violates these terms and conditions. 
    5. If your order cannot be accepted. If your order cannot be accepted, we will inform you of this and you will not be charged for your order. This might be because the Jamii Products are out of stock or have been discontinued, because some key logistical component is unavailable, because of unexpected limits on resources which could not reasonably be planned for, because we have identified an error in the price or description of the Jamii Products, because the Fulfilment Partner is unable to meet a deadline you have specified or for some other substantive reason. 
    6. Your order number. Your order will be assigned an order number and we will tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.
    7. We only operate within the UK. The Website is solely for business to business customers within the UK. Jamii Products will not be despatched to addresses outside of the UK. 
  4. Products 
    1. Products are listed on the Website. Every Jamii Product that can be ordered is listed on the Website. You can click on each Jamii Product listed on the Website to view further details about it. The Jamii Products, specifications, the prices and anything else which you need to be aware of are set out in each listing. 
    2. Jamii Products may vary slightly from their pictures. The images on the Website of the Jamii Products are for illustrative purposes only. In particular, the packaging of the Jamii Products may change from time to time.
    3. We may suspend or withdraw the Website. We do not guarantee that the Website, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of the Website for business and operational reasons. We will try to give reasonable notice of any suspension or withdrawal but will shall not owe you any liability if we do not of if we are unable to do so.
    4. Small weight discrepancies may occur. Although we have made every effort to be as accurate as possible, all sizes, weights, capacities, dimensions and measurements indicated on the Website have a 5% tolerance.
  5. Your rights to make changes

If you wish to make a change to your order please contact us by email ([email protected]).  We will let you know if the change is possible. If it is possible you will be informed of any change to the value of you order, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. 

  1. Our rights to make changes
    1. Minor changes to the products. A Fulfilment Partner may change the Jamii Products: 
      1. to reflect changes in relevant laws and regulatory requirements; and 
      2. to implement minor technical adjustments and improvements, for example where the manufacturer of a Jamii Product has altered a recipe, a design or changed the packaging method. Where such a change is made it will be with the aim of improving the Jamii Product.
    2. More significant changes to the products and these terms. In addition, we may make changes to these terms or changes may be made to the Jamii Products, but if we do so we will notify you and you may then contact us to end the contract before the changes take effect and receive a refund for any Jamii Products paid for but not received prior to the end of the contract.
    3. Updates to digital content. We may update or require you to update digital content, provided that the digital content shall always match the description of it that we provided to you before you bought it.
  2. Providing the products
    1. Delivery costs. The costs of delivery will be as displayed to you on the Website.
    2. How the products will be provided. If the Jamii Products you order:
      1. are goods then during the order process you may choose the shipping method that will be used to send the Jamii Products to you from the options provided on the order pages. Details of the likely shipping times are also noted on each Jamii Product listing. You order will be delivered to you as soon as reasonably possible and in any event within 30 days after the day on which your order was accepted. 
      2. is digital content then we will make the digital content available for download by you as soon as we accept your order.
    3. No liability for delays outside our control. If supply of the Jamii Products is delayed by an event outside the Fulfilment Partner’s control or our control (as applicable) then we and/or the Fulfilment Partner will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided this is done neither we nor the Fulfilment Partner will be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any Jamii Products you have paid for but not received. 
    4. If you are not at home when your order is delivered. If no one is available at your address to take delivery and the products cannot be posted through your letterbox, you will be left a note informing you of how to rearrange delivery or collect the products from a local depot. If you do not collect the products as arranged or if, after a failed delivery to you, you do not re-arrange delivery or collect them from a delivery depot you will be contacted for further instructions and you may be charged for storage costs and any further delivery costs. If, despite reasonable efforts, you cannot be contacted either we or the Fulfilment Partner may end the contract. 
    5. Risk and title. The risk in the Jamii Products supplied to you shall pass upon your receipt of them. Title in the Jamii Products shall pass on the later of (i) your receipt of them; or (ii) at such time as you have paid for them in full. 
    6. If Jamii Products are supplied late or are not supplied. If the deadline for the supply of any Jamii Products is missed by the Fulfilment Partner then you may treat the contract as at an end straight away if any of the following apply:
      1. The Fulfilment Partner has refused to supply to you the Jamii Products;
      2. The supply of the Jamii Products on the agreed day was essential (taking into account all the relevant circumstances); or
      3. you told us before we accepted your order that supply on the agreed day was essential.
    7. Setting a new deadline for delivery. If you do not wish to treat the contract as at an end straight away, or you do not have the right to do so under 7.6, you can agree a new day for the Jamii Products to be provided, which must be reasonable, and you can treat the contract as at an end if we are not able to agree.
    8. Ending the contract for late delivery. If you do choose to treat the contract as at an end for late or non-provision under 7.6 or 7.7, you can cancel your order for any of the Jamii Products. After that you will be refunded any sums you have paid to for the cancelled Jamii Products. If you wish, you can reject or cancel the order for some of those goods (but not all of them), unless splitting them up would significantly reduce their value. After that you will be refunded any sums you have paid for the cancelled goods and their delivery. If the goods have been delivered to you, you must return them. The Fulfilment Partner will pay the costs of postage or collection. Please contact the Fulfilment Partner for a return label or to arrange collection.
    9. What will happen if you do not provide the required information. Certain information is needed from you so that the Jamii Products that you ordered can be supplied to you, for example, your name, address and contact details. If we can, we will contact you to ask for this information if you do not provide it at the time that you make your order. If you do not give us this information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we or the Fulfilment Partner may end the contract (and 10.2 will apply) or make an additional charge of a reasonable sum to compensate for any extra work that is required as a result. Neither we nor the Fulfilment Partner will not be responsible for supplying the Jamii Products late or not supplying any part of them if this is caused by you not giving us the information we need within a reasonable time of us asking for it. 
    10. Reasons the Jamii Products may be suspended. The supply of a Jamii Product may have to be suspended in order to:
      1. deal with technical problems or make minor technical changes; or
      2. update the relevant Jamii Product to reflect changes in relevant laws and regulatory requirements. 
    11. Your rights if the supply of products is suspended. We or the Fulfilment Partner will contact you in advance to tell you that the supply of a product ordered by you is being suspended, unless the problem is urgent or there is an emergency. You may contact us to end the contract for a product if it would adversely affect your order, and you will be refunded any sums you have paid in advance.
    12. Supply of your order may be suspended if you do not pay. If you do not pay for your order when you are supposed to (see 12.4) and you still do not make payment within 7 days of being sent a reminder that payment is due, your order may be suspended until you have paid the outstanding amounts. You will be contacted to tell you that your order is being suspended. As well as suspending your order interest may also be charged on your overdue payments at the rate of 2% over the Bank of Scotland lending rate or 3%, whichever is higher. This also applies if you have asked for additional products or add-ons after you have placed your order.  
  3. Your rights to end the contract
    1. You can always end your contract. Your rights when you end the contract will depend on what you have bought, whether there is anything wrong with it, how the contract has been performed by the Fulfilment Partner and when you decide to end the contract:
      1. If what you have bought is faulty or misdescribed you may have a legal right to end the contract (or to get the product repaired or replaced or a service re-performed or to get some or all of your money back); 
      2. If you want to end the contract because of something we have done or have told you we are going to do, see clause 8.2;
      3. If you have just changed your mind about the product, see clause 8.3. You may be able to get a refund if you are within the cooling-off period, but this may be subject to deductions and you will have to pay the costs of return of any goods;
      4. Fulfilment Partners may offer a refund policy in addition to your right to change your mind. If a further refund right is offered the details of it will be noted on the Jamii Product listing on the Website; or
      5. In all other cases (if the Fulfilment Partner are not at fault and there is no right to change your mind), see clause 8.6.
    2. Ending the contract because of something we or the Fulfilment Partner have done or are going to do. If you are terminating a contract in whole or in part for a reason set out at 8.2(a) to 8.2(f) below the contract will end immediately for a wholly cancelled order or where you wish to terminate part of the order the Jamii Products you have indicated will be cancelled and you will be refunded in full for any products which have not been provided. The reasons are:
      1. we or the Fulfilment Partner have told you about an upcoming significant change to a Jamii Product, in which case you may cancel that Jamii Product; 
      2. we or the Fulfilment Partner have told you about an upcoming significant change to these terms which you do not agree to (see 6.2), in which case you may terminate the contract in its entirety;
      3. we or the Fulfilment Partner have told you about a significant error in the price or description of a certain Jamii Product you have ordered, in which case you may cancel that Jamii Product;
      4. there is a risk that certain Jamii Products may be significantly delayed because of events outside our control or the Fulfilment Partner’s control, in which case you may cancel the affected Jamii Products; 
      5. if supply of a Jamii Product has been suspended for technical reasons or if we or the Fulfilment Partner notify you that they are going to be suspended for technical reasons, and the suspension would impact upon your order, in which case you may cancel the affected Jamii Products; or
      6. you have a legal right to end the contract because of something we or the Fulfilment Partner have breached your contract. 
    3. Exercising your right to change your mind (Consumer Contracts Regulations 2013). For most products bought online you have a legal right to change your mind within 14 days and receive a refund. These rights, under the Consumer Contracts Regulations 2013, are explained in more detail in these terms. 
    4. When you don’t have the right to change your mind. You do not have a right to change your mind in respect of:
      1. digital products after you have started to download or stream these;
      2. products sealed for health protection or hygiene purposes, once these have been unsealed after you receive them;
      3. sealed audio or sealed video recordings or sealed computer software, once these products are unsealed after you receive them; and
      4. any products which become mixed inseparably with other items after their delivery.
    5. How long do I have to change my mind? For all Jamii Products you have 14 days to change your mind beginning after the day you (or someone you nominate) receives the goods, unless:
      1. Your goods are split into several deliveries over different days. In this case you have until 14 days after the day you (or someone you nominate) receives the last delivery to change your mind about the goods.
      2. Your goods are for regular delivery over a set period (for example a monthly subscription). In this case you have until 14 days after the day you (or someone you nominate) receives the first delivery of the goods.
      3. Your goods are digital content, in which case you have 14 days after the day we email you to confirm we accept your order, or, if earlier, until you start downloading or streaming. If we delivered the digital content to you immediately, and you agreed to this when ordering, you will not have a right to change your mind.
    6. Ending the contract where we are not at fault and there is no right to change your mind. Even if we are not at fault and you do not have a right to change your mind (see clause 8.3), you can still end the contract before it is completed, but you may have to pay us compensation. A contract for goods is completed when the product is delivered and paid for and a contract for digital content is completed when the product is downloaded or streamed and paid for. If you want to end a contract before it is completed where we are not at fault and you have not changed your mind, just contact us to let us know. The contract will end immediately and we will refund any sums paid by you for products not provided but we may deduct from that refund (or, if you have not made an advance payment, charge you) reasonable compensation for the net costs we will incur as a result of your ending the contract.
  4. How to end the contract
    1. Tell us you want to end the contract. To end the contract with the Fulfilment Partner pursuant to clause 8 above, please let us know by doing one of the following:  
      1. Email. Email us at [email protected] . Please provide your name, home address, details of the order and, where available, your phone number and email address. 
      2. By post. Write to the Fulfilment Partner at that address, including details of what you bought, when you ordered or received it and your name and address.
    2. Returning products after ending the contract. If you end the contract for any reason after products have been dispatched to you or you have received them, you must return them to the Fulfilment Partner. You must either return the goods in person, post them back to or (if they are not suitable for posting) allow the Fulfilment Partner to collect them from you. Please contact us by email at [email protected] If you are exercising your right to change your mind you must send off the goods within 14 days of telling the Fulfilment Partner that you wish to end the contract.
    3. When the Fulfilment Partner will pay the costs of return. The Fulfilment Partner will pay the costs of return:
      1. if the products are faulty or misdescribed; or
      2. if you are ending the contract because we or the Fulfilment Partner have told you of an upcoming change to the product or these terms, an error in pricing or description, a delay in delivery due to events outside our control or the Fulfilment Partner’s control or because you have a legal right to do so as a result of something we or the Fulfilment Partner have done wrong.

In all other circumstances, including where you are exercising your right to change your mind, you must pay the costs of return.

  1. How you will be refunded.  You will be refunded any refund due by the method you used for payment. 
  2. When your refund will be made. Any refunds due to you will be made as soon as possible.  
  3. Deductions from refunds if you are exercising your right to change your mind. If you are exercising your right to change your mind:
    1. We may reduce your refund of the price (excluding delivery costs) to reflect any reduction in the value of the goods, if this has been caused by your handling them in a way which would not be permitted in a shop. If you are refunded the price paid before the goods can be inspected and it is later discovered you have handled them in an unacceptable way, you must pay an appropriate amount to compensate the Fulfilment Partner for this.
    2. The maximum refund for delivery costs will be the costs of delivery by the least expensive delivery method we offer. For example, if we offer delivery of a product within 3-5 days at one cost but you choose to have the product delivered within 24 hours at a higher cost, then we will only refund what you would have paid for the cheaper delivery option.
  1. Our rights and the Fulfilment Partners rights to end the contract
    1. How we or the Fulfilment Partner may end the contract. We or the Fulfilment Partner may end the contract at any time by writing to you if:
      1. you do not make any payment when it is due and you still do not make payment within 5 days of us or the Fulfilment Partner reminding you that payment is due; 
      2. you do not, within a reasonable time, allow the Fulfilment Partner to deliver the products to you or collect them from us; or
      3. we or the Fulfilment Partner give you reasonable notice in writing that your order has been cancelled.
    2. You must pay compensation if you break the contract. If the contract is ended by the Fulfilment Partner or by us on the Fulfilment Partner’s behalf in the situations set out in 10.1 you will be refunded any money you have paid in advance for any Jamii Products that have not been provided but a deduction or charge may be made by way of you reasonable compensation for the net costs that will be incurred by us or the Fulfilment Partner as a result of your breaking the contract.
    3. The product may be withdrawn. We may write to you to let you know that a Jamii Product you have ordered is being withdrawn. We will endeavour to give you reasonable notice of such withdrawal and we will refund any sums you have paid in advance for any Jamii Products which will not be provided.
  2. Acceptance and what to do if there is a problem with a Jamii Product 
    1. How to tell us about problems. If you have any questions or complaints about the product, please contact us. You can write to us at [email protected]. We will discuss any issues with you on a case-by-case basis.
    2. Summary of your legal rights. The Fulfilment Partner has a legal duty to supply products that are in conformity with this contract. See the box below for a summary of your key legal rights in relation to all Jamii Products. Nothing in these terms will affect your legal rights.
Summary of your key legal rights
This is a summary of your key legal rights. These are subject to certain exceptions. For detailed information please visit the Citizens Advice website www.adviceguide.org.uk or call 03454 04 05 06.
If your product is a good, the Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of your product your legal rights entitle you to the following:
a) Up to 30 days: if your goods are faulty, then you can get an immediate refund.
b) Up to six months: if your goods can’t be repaired or replaced, then you’re entitled to a full refund, in most cases.
c) Up to six years: if your goods do not last a reasonable length of time you may be entitled to some money back.
See also clause 8.3.
a) If your product is digital content, for example a mobile phone app or a subscription to a music streaming service, the Consumer Rights Act 2015 says digital content must be as described, fit for purpose and of satisfactory quality;
b) If your digital content is faulty, you’re entitled to a repair or a replacement.
c) If the fault can’t be fixed, or if it hasn’t been fixed within a reasonable time and without significant inconvenience, you can get some or all of your money back.
d) If you can show the fault has damaged your device and we haven’t used reasonable care and skill, you may be entitled to a repair or compensation
See also clause 8.3.
If your product is services, for example a support contract for a laptop or tickets to a concert, the Consumer Rights Act 2015 says:
a) You can ask us to repeat or fix a service if it’s not carried out with reasonable care and skill, or get some money back if we can’t fix it.
b) If you haven’t agreed a price beforehand, what you’re asked to pay must be reasonable.
c) If you haven’t agreed a time beforehand, it must be carried out within a reasonable time.
See also Exercising your right to change your mind (Consumer Contracts Regulations 2013).
  1. Time to inspect. You shall not be deemed to have accepted any Jamii Products until after you have had a reasonable time to inspect them following their supply to you, or, in the case of a latent defect in the Jamii Products, until a reasonable time after the latent defect has become apparent.
  2. Your obligation to return rejected products. If you wish to exercise your legal rights to reject products you must either return them in person, post them back or (if they are not suitable for posting) allow the Fulfilment Partner to collect them from you. The Fulfilment Partner will pay the costs of postage or collection. Please contact the Fulfilment Partner for a return label or to arrange collection.
  1. Price and payment
    1. Where to find the price for the product. The price of the product (which includes VAT if applicable, unless noted otherwise) will be the price indicated on the order pages of the Website when you placed your order. All reasonable care is taken to ensure that the price of the product advised to you is correct. However please see 12.3 for what happens if an error in the price of the product you order is discovered. 
    2. Changes in the rate of VAT will be passed on. If the rate of VAT changes between your order date and the date that your order is supplied to you, we will adjust the rate of VAT that you pay, unless you have already paid in full before the change in the rate of VAT takes effect.
    3. What happens if we got the price wrong. It is always possible that, despite our best efforts and those of the Fulfilment Partners, some of the products listed on the Website may be incorrectly priced. Prices are normally reviewed before the acceptance of an order so that where the product’s correct price at your order date is less than the stated price at your order date, you will be charged the lower amount. If the product’s correct price at your order date is higher than the price stated to you, you will be contacted for your instructions before your order is accepted. If your order is accepted and processed where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, the Fulfilment Partner may end the contract and you will be refunded you any sums you have paid.
    4. When you must pay and how you must pay. You can pay via Paypal, Visa, Mastercard and American Express. You must pay for the product you order in advance at the time that you place your order. If you have ordered digital content you must pay before you download it.
    5. What to do if you think an invoice is wrong. If you think an invoice is incorrect then please contact us promptly to let us know. 
  2. Responsibility for loss or damage suffered by you
    1. The Fulfilment Partner is responsible to you for foreseeable loss and damage caused by them. If the Fulfilment Partner fails to comply with these terms, the Fulfilment Partner is responsible for loss or damage you suffer that is a foreseeable result of their breaking of this contract or their failing to use reasonable care and skill, but they are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both parties knew it might happen, for example, if you raised it during the sales process. We are not responsible for the acts or omissions of any Fulfilment Partner.
    2. Liability for Jamii Products is with the Fulfilment Partner. All liability for a faulty, defective or unfit Jamii Product is with the relevant Fulfilment Partner. All contractual warranties, whether express or implied by statue, are given by the Fulfilment Partner and not by us. 
    3. Neither we nor the Fulfilment Partner exclude or limit in any way liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by negligence or the negligence of employees, agents or subcontractors of the relevant entity; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the products. 
    4. No liability for business losses. Jamii Products are supplied only for domestic and private use. If you use the Jamii Products for any commercial, business or re-sale purpose neither we nor the Fulfilment Partner will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
    5. Defective digital content. If defective digital content is supplied to you by a Fulfilment Partner and it damages a device or digital content belonging to you and this is caused by the Fulfilment Partner’s failure to use reasonable care and skill then they will either repair the damage or pay you compensation. However, the Fulfilment Partner will not be liable for damage which could have avoided by following their advice to apply an update offered to you free of charge or for damage which was caused by you failing to correctly follow installation instructions or to have in place the minimum system requirements advised.
    6. We are not responsible for websites that we link to. Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them. We have no control over the contents of those sites or resources.
    7. We are not responsible for viruses and you must not introduce them. We do not guarantee that our site will be secure or free from bugs or viruses. You are responsible for configuring your information technology, computer programmes and platform to access our site. You should use your own virus protection software. You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.
  3. Personal data processing

How we may use your personal information.  We will only use your personal information as set out in our Privacy Policy.

  1. Your account
    1. Account details are confidential. If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.
    2. You must provide accurate details. When registering an account on the Website you must provide accurate and current details and complete information and you must keep your information information up-to-date at all times.
    3. We may disable your account. We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms.
    4. You must notify us if anyone else learns of your account details. If you know or suspect that anyone other than you know your user identification code or password, you must promptly notify us at [email protected].
  2. Linking to the Website
    1. You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it. You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. You must not establish a link to our site in any website that is not owned by you. Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page. We reserve the right to withdraw linking permission without notice.
    2. If you wish to link to or make any use of content on our site other than that set out above, please contact [email protected].
  3. User generated content
    1. User-generated content is not approved by us. The Website may include information and materials uploaded by other users of the site, including reviews and bulletin boards. This information and these materials have not been verified or approved by us. The views expressed by other users on our site do not represent our views or values. 
    2. How to complain about content uploaded by other users. If you wish to complain about content uploaded by other users, please contact us by email at [email protected].
    3. Uploading content to our site. Whenever you make use of a feature that allows you to upload content to the Website, including any reviews, or to make contact with other users of our site, you must ensure that the content that you upload is lawful and accurate. You warrant that any such contribution is lawful and accurate, and you will be liable to us and indemnify us for any breach of that warranty. This means you will be responsible for any loss or damage we suffer as a result of your breach of warranty. 
    4. Ownership of uploaded content. Any content you upload to the Website will be considered non-confidential and non-proprietary. You retain all of your ownership rights in your content, but you are required to grant us a limited licence to use, store and copy that content and to distribute and make it available to third parties. We also have the right to disclose your identity to any third party who is claiming that any content posted or uploaded by you to our site constitutes a violation of their intellectual property rights, or of their right to privacy.
    5. All content may be removed by us. We have the right to remove any posting you make on the Website if, in our opinion, your post is inappropriate or does not comply with the standards set out in clause 17.3 above. You are solely responsible for securing and backing up your content.
    6. Licence to content. When you upload or post content to the Website, you grant us a worldwide, non-exclusive, royalty-free, transferable licence to use, reproduce, distribute, prepare derivative works of, display, and perform that user-generated content in connection with the service provided by the website and across different media including to promote the Website forever;
  4. Other important terms 
    1. You need consent to transfer your rights to someone else (except that you can always transfer a guarantee). You may only transfer your rights or your obligations under these terms to another person if we or the Fulfilment Partner agree to this in writing. However, you may transfer any product guarantee to a person who has acquired a Jamii Product from you. We may require the person to whom the guarantee is transferred to provide reasonable evidence that they are now the owner of the relevant item or property, for example by way of a letter or email from you confirming the transfer.
    2. We may transfer this agreement to someone else. We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.
    3. Nobody else has any rights under this contract. Your contract is between you and the Fulfilment Partner, but we may enforce the rights of the Fulfilment Partner on its behalf or where we have a right as a third party we may enforce this against you. No other person shall have any rights to enforce any of its terms. 
    4. If a court finds part of this contract illegal or unlawful, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
    5. Even if we or the Fulfilment Partner delay in enforcing this contract, we can still enforce it later. If we or the Fulfilment Partner do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but the Fulfilment Partner continues to provide the products, we can still require you to make the payment at a later date.
    6. Which laws apply to this contract and where you may bring legal proceedings. These terms are governed by English law and party irrevocably agrees that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with this agreement or its subject matter or formation.

THE SCHEDULE

MODEL CANCELLATION FORM

(Complete and return this form only if you wish to withdraw from the contract)

To [FULFILMENT PARTNER’S NAME, ADDRESS, TELEPHONE NUMBER AND, WHERE AVAILABLE, FAX NUMBER AND E-MAIL ADDRESS]

I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract of sale of the following goods [*]/for the supply of the following service [*],

Ordered on [*]/received on [*],

Name of consumer(s),

Address of consumer(s),

Signature of consumer(s) (only if this form is notified on paper),

Date

[*] Delete as appropriate

© Crown copyright 2013.

The “Jamii card”

By placing an order for the Jamii card through our site, you warrant that you are legally capable of entering into binding contracts and you are at least 18 years old.

The Jamii card is an ongoing subscription service, and so your membership is continuous and your membership is renewed automatically at the end of each membership period. Your renewal date is 365 days following purchase. We will not be liable for any non-receipt of communication from us, including non-receipt of the renewal reminder. You are required to inform us if you change your correspondence address (both email and postal). If you do not want to renew your membership you should contact us by email on [email protected] at any point within your membership period and no later than 5pm two working days preceding the expiry date of your current Jamii membership. The automatic renewal does not apply to gift purchases.
You have the right to cancel your initial Jamii card purchase with us within 14 days of original purchase. This does not apply to subsequent renewals. From time to time certain promotions may have different requirements regarding the cancelation period. Specific cancellation policies will be detailed throughout the purchase process. To cancel your Jamii card, please email us at [email protected] Monday to Friday 9.00am to 5.00pm. Upon cancellation you will receive a confirmation email; it is recommended that this is kept for your own personal records. If you cancel your membership within the cooling off period, you will be entitled to a refund of your membership, less a pro-rata charge for the period of cover and our £5 administration charge, which is a genuine pre-estimate of the loss we will suffer in the event of a cancellation. Refunds will be subject to the return of your Jamii card and any other items dispatched as part of any promotion within 30 days of your cancellation. You will also be responsible for the cost of returning your Jamii card and promotional item (if part of original purchase) in an unused condition and in the original packaging. Subject to any other statutory rights you may have, we do not provide refunds for any cancellations after the expiry of the cooling off period.
You will receive your Jamii card within 7 working days of purchase, unless there are exceptional circumstances. Once your order has been accepted we aim to dispatch your card within 4 working days. If you do not receive your card you must contact us within 30 days to request a replacement. If you do not contact us within the 30 days any replacement card that is issued will carry a £5.00 administration fee and be issued with the original expiry date.


Participating businesses and use of your Jamii card
On presentation of your Jamii card, participating offline businesses will offer the discount stated on the Jamii website. Please check our site for details regarding potential exclusions.
Upon the entering of your Jamii discount code, online businesses will offer the discount stated on the Jamii website. Please check our site for details regarding potential exclusions.
Jamii discounts may not be valid in conjunction with any other promotional offers that participating businesses may be running.
Offers advertised on our site are only available to members who present a valid Jamii card or discount code.
The expiry date of each Jamii membership will vary and will always be checked at each business. Expired Jamii memberships preclude the application of a discount.

Memberships are strictly non-transferable and can only be used by named members. Any attempted misuse of Jamii membership may result in termination.
We will use reasonable endeavours to update our site to show the particulars of participating businesses and the terms of their offers. Participating businesses may, however, be entitled to withdraw from Jamii or to change the terms and conditions of their discount after you have become a member and we shall have no liability for any such withdrawals or changes in terms and conditions or availability.

Members will have the benefit of any additional businesses which join the club at a later date and any increase in the discounts and deals of participating businesses.
Our printed marketing material is intended as a guide of businesses who are participating at the time of publication and, therefore, may not include all participating businesses at any one time.
If you are a Jamii cardholder, you will be subject to the terms and conditions in force at the time that you ordered a Jamii card from us, unless any change to these terms and conditions is required to be made by law or governmental authority.

Privacy

We have developed a privacy policy in order to inform you of its practices with respect to the collection, use, disclosure and protection of your information. You can find the privacy policy on our home page and by using this site you agree to the terms of the privacy policy.

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