Delivery Costs & Returns

This item is dispatched by Love Row Naturals.

Delivery

UK delivery is £3. Delivery is within 3-7 working days from the moment you submit your order from Monday to Saturday (excluding UK Public Holidays).

Returns

The Love Row Naturals returns policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately a refund or exchange cannot be offered.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Products that have been opened, used or tampered with are exempt from being returned.

To complete your return, a receipt or proof of purchase is required.

Partial Refunds (if applicable)
There are certain situations where only partial refunds are granted:

• Any item not in its original condition, is damaged or missing parts for reasons not due to our error
• Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, you will receive an email to notify you that it has been received and whether your refund has been approved or rejected.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late Or Missing Refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please don’t hesitate to contact us at [email protected]

Sale Items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
Items are only replaced if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] and send your item to: 107 Stevenage Road London GB E6 2AU.

Shipping
To return your product, please mail your product to: 107 Stevenage Road London GB E6 2AU

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping items with a total value of over £40, please consider using a trackable shipping service or purchasing shipping insurance since, unfortunately, a 100% guarantee that we will receive your returned item is not in our control.

Registered address: 107 Stevenage Road, London, England, E6 2AU

Love Row Naturals can be contacted via email at [email protected].

Please note: if you’d like to request a return, get in touch with Jamii at [email protected].