Delivery Costs & Returns

This item is dispatched by The Happy Hair Co.

Delivery

UK tracked delivery is £3.99 and free for orders over £50. Your items should be dispatched within 7 working days and delivered within 2-3 days thereafter.

International delivery is £8.50.

Returns

To return your product, send us an email.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We can’t guarantee that your returned item will be received.

The Happy Hair Co. returns policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately a refund or exchange cannot be offered. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Several types of goods are exempt from being returned:

Perishable goods such as food, flowers, newspapers or magazines cannot be returned. Products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases are not accepted. Refunds made outside of their 30 day policy will not be accepted. Refunds will not be accepted for wrong sizing, or if you’ve changed your mind due to hygiene reasons.

Additional non-returnable items:
* Gift cards
* Downloadable software products
* Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted: (if applicable)
* Book with obvious signs of use
* CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery​

Refunds (if applicable)
Once your return is received and inspected, you will receive an email to notify you that your returned item has been received. You will also be notified of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

​Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at courtney@lovejamii.com.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

​Exchanges (if applicable)
We only replace items if they are defective or damaged.  If you need to exchange it for the same item, please send us an email to courtney@lovejamii.com and we will provide you with further instructions.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Registered address: 9b Lacey Avenue, Wilmslow, England, SK9 4BB

Happy Hair Co can be contacted via email at hello@thehappyhairco.com.

Please note: if you’d like to request a return, get in touch with Jamii at hello@lovejamii.com.